Help Desk Software | andi setiawan's blog

Do you own a company which need a help desk functionality? Then you should check this software. It will help you to save the cost handling the customer’s complain, support, etc. The name is HESK. It’s well known as a free help desk software out there.

HESK is a free Help Desk Software written in PHP/MySQL.  It has all the features the big and expensive help desks have, but it’s user-friendly, lightweight and free.  It allows you to setup a web based ticket support system (helpdesk) for your website. Once the Help Desk Software is installed your customers will be able to submit support tickets and staff will have an easy-to-use web interface to manage customer support requests. also offers a remotely hosted help desk script for a small monthly fee. So instead of installing Help Desk on your own server, they will host it for you remotely.

Here’s the key features:

  • unlimited personalized accounts for staff
  • unlimited categories
  • canned responses
  • file attachments
  • fully-featured knowledgebase (articles, categories, search,…)
  • custom fields in the “Submit a ticket” form
  • anti-SPAM checks when submitting a ticket
  • powerful ticket search functions
  • e-mail notifications of new tickets and replies
  • rating of staff replies and knowledgebase articles
  • autoclose tickets after X days
  • easy-to-use web interface
  • easy to translate to any language
  • and many more!
Using the application, anyone can submit tickets from a web-based interface & follow their status easily. Also, the admins will be able to sort any requests by priority & answer them without leaving any non-replied requests.

The admin-side has support for canned responses for faster replies, tickets can be auto-closed after x days & more.

There is also a full-featured knowledgebase, that supports unlimited categories, where users can find answers to their questions themselves.

P.S. HESK has a free & paid version where the only limitiation of the free version is a backlink.

Posted in php, Tips n Trik |

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